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I ordered a simple resistance band with handle on May 4. The website indicated that delivery would be within 14 days. After a few weeks, I still hadn't received the band so wrote to the company. They said that I would be getting it soon. I have continued to correspond with them since then and gotten the same answer. It has now been over 6 weeks. I have asked to cancel the order, had my credit card company dispute the charge and filed a complaint with the Better Business Bureau. And still they say I will be getting the item soon. I would give zero stars if I could. Needless to say, I will never order from them again.
I purchased a Treadmill W-863 on 30th June, 2021. From the time it was purchased, the Panel was Faulty & after a lot of calls & complaints they changed the panel. Even though panel wasn't working accurately. Again problem was reported & they changed the panel again. Still treadmill is showing Wrong Distance & Speed. This Machine is showing very less distance than of actual. I wrote Fitking Serval times for the same problem but i haven't got any resolution. They asked me to contact the dealer from where I purchased the Treadmill. Dealer told that there is problem in machine but didn't gave further assistance. When i contacted Fitking again they came up with the excuse - There is problem in your electrical line. I WOULD NEVER SUGGEST ANYONE TO BUY ANY PRODUCT FROM THIS COMPANY. PATHETIC CUSTOMER SERVICE.
Fitiking is the one of the best and leading gym equipment brand in India. Many of its products are being used in several gyms. I recommend Fitking to fitness lover.
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